Your satisfaction is our guarantee. If for any reason if you are not completely satisfied with the products purchased made online at lashem.com, you may return new and unused products for exchange or refund within 7 business days from the day you receive your order. All Sales items purchases are final and are not applicable for exchanges and returns. Sorry we do not accept returns or exchanges on Lashem product purchased from our retail partners, please contact the retail location you purchased from for their return policy.
If you would like to return or exchange a product(s)please follow the easy steps below.
Our Online Customer Service Team will provide you with further instructions.
How long will it take to receive a credit for my returned items?
Once received, return packages are processed within 7–10 business days. The time it takes a refund to be posted to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.
I ordered/received the wrong product. Can I return it?
If your online order is not as expected, please contact us at 1-800-710-0915 for assistance.
My item arrived damaged. What should I do?
If you received damaged merchandise, please retain the box, packaging and all contents and contact us as soon as possible at 1-800-710-0915 for assistance.